Medical Assistant

 

 
 

 

Welcome to our Medical Administrative Assistant course. At the completion of this course, each student will be eligible to challenge the National certification exam in Medical Administrative Assistant.
In order to become nationally certified as a Medical Administrative Assistant, you will have to achieve a passing score of 70% or better on the certification exam.
Upon completion of the course, the student should be able to:

  • Articulate the main roles and responsibilities of the Medical Office Assistant, including administrative, clinical and general.
  • Identify different types of medical institutions and medical offices.
  • Understand personal/professional, medical/legal and bio-ethical standards, and the importance of safeguarding confidentiality.
  • Define acceptable office behavior, including proper telephone etiquette and the importance of patient sensitivity and confidentiality.
  • Define medical malpractice, abandonment, fraud and abuse
  • Be able to distinguish among the five drug schedules of controlled substances
  • List procedures for scheduling and referring patients, and handling walk-in emergency patients
  • Identify and discuss at least three important interpersonal skills
  • Identify and become familiar with the various types of written correspondence in a medical office
  • Create a block-style letter that conforms to all formatting requirements
  • Understand what is required to create and submit a medical bill.
  • Define a Release of Medical Information, Explanation of Benefit, Assignment of Benefit, and Electronic Remittance Advice
  • Develop an understanding of the term HMO, and be able to interpret the information contained on the patient’s insurance card
  • Define the terms and distinguish among: Express, Implied and Informed Consents
  • Understand the financial terms and procedures involved in operating a medical office practice, including Income, Expense, Accounts Receivable, Accounts Payable, Cash and Accrual Accounting, Write-off Adjustments
  • Define safety and infection control standards and procedures in a medical office
  • Demonstrate awareness of HIPAA Compliance, Confidentiality Laws, PHI
  • Create a personal Resume and Cover Letter incorporating the new medical office skills and concepts developed through this course